Patients have a right to express a preference for a particular nurse or doctor. If you wish to express a preference please speak to the reception manager or her deputy.
Patients have a responsibility to notify the surgery if you need to cancel or rearrange booked appointments, to allow rebooking for other patients.
The practice has a zero tolerance on verbal and physical abuse to members of the practice team. Any patient, or patient representative displaying verbal or physical abuse to any members of the practice team will result in the patient being removed from the practice list.