St. John's Medical Centre

High Street, Walsall Wood, Walsall, WS9 9LP

Information

Repeat Prescriptions

Repeat prescriptions can be ordered through this website (recommended by your doctor) you can add any messages to this request and will receive a reply from your doctor if needed and you can check progress on line. You are also recommended to sign up with a Pharmacy of your choice for electronic prescribing.

By using these previous two methods your request goes straight to your doctor’s computer and your doctor can then forward any prescription issued straight to your chosen pharmacist ready for collection.   Some prescriptions may need collecting from the surgery, e.g. Controlled Drugs (though the Pharmacist can do this on your behalf if you have given them consent to do so).

You can also return the right hand side of your prescription, indicating which items are required. This can be done in person at reception, by post (enclosing an SAE where required) or by calling at one of our local Pharmacist which offers a collection and delivery service.

Please allow 2 working days for collection/receipt of your prescription.

Results procedure

It is patients responsibility to ring the surgery to find out their test results.

How To Register

Please request an application form from reception. For more urgent registration please ask at reception.

Responsible Health Trust

NHS Walsall, Coniston House, Chapel Ash, Wolverhampton. WV3 0XE

Telephone: 01902 447118

Teaching and Training

St. Johns is a recognised Teaching Practice.

You may be offered an appointment with the G.P. Registrar, who is a fully qualified doctor undertaking additional training in order to specialise in General Practice. We may from time to time be involved in the teaching or training of practice nurses and medical students, if an appointment is offered with a medical student the appoinment will be supervised by one of our qualified GP’s .

Complaints

We are always striving to improve the care we offer our patients. Your comments, suggestions and complaints can be made in writing, addressed to the Practice Manager.

A copy of the complaints procedure is available from reception, or download below.

Complaints Policy

Rights and Responsibilities of Patients

Patients have a right to express a preference for a particular nurse or doctor. If you wish to express a preference please speak to the reception manager or her deputy.

Patients have a responsibility to notify the surgery if you need to cancel or rearrange booked appointments, to allow rebooking for other patients.

The practice has a zero tolerance on verbal and physical abuse to members of the practice team. Any patient, or patient representative displaying verbal or physical abuse to any members of the practice team will result in the patient being removed from the practice list.

Access to Medical Record

All patients have a right to view what is recorded in their medical record, unless your doctor feels that viewing your records may put your health at risk. Please ask for an appointment with the Practice Manager. You also have a right to receive a copy of the information recorded. A charge may be payable for administration time involved. A copy of the Access to Patient Records procedure is available from reception, or download below.

Access to Patient Records – Patient Information Leaflet July 2014

Sharing of Information

Details of patient records may be shared with other health service professionals e.g. District Nurses, Health Visitor, Midwife, Hospitals in the process of patient care. You have a right to request that such information may be with held.

Patient Advice and Liaison Service (PALS)

PALS officers, who provide a confidential service, are based at Walsall Manor Hospital. They are able to provide a link and information on health services and deal with any concerns about your healthcare.

GP Publication of Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GP’s working to deliver NHS services to patients at each practice.

The average pay for GPs working in the Practice of St. Johns Medical Centre in the last financial year was £81.528  before Income Tax, National Insurance and Superannuation contributions. This is for 5 full time GP’s and 1 part time GP who worked in the Practice for more than 6 months.

Out of hours

GP Out of hours Service – 111                                 
Between 6.30 pm and 8.00 am Mon.-Fri
Saturday, Sunday and Weekends.

WALDOC -01922 501999
If the surgery is closed Monday-Friday at any other time,
e.g. for training, and  time is between 8.00  – 6.30 pm

You may also seek advice from:

NHS Direct – 111
www.nhsdirect.nhs.uk

NHS Walk in Centre – 01922 605730
Bridgeman Street,WS1 1YT Walsall.

Open Monday – Friday 7 am – 8 pm
Saturday and Sunday 9 am – 5 pm